Location:
Greater New York Area
About The Role

Jointly owned by MGM Resorts (a global entertainment company) and GVC Holdings (one of the world’s largest gambling groups), the company is well positioned for the exciting online gaming industry in the United States and you would have the opportunity to join near the ground floor. We aim to be the number one sports betting and online gaming company in the United States and as an early employee, you’ll not only impact the company’s success through your own work, but you’ll have the opportunity to contribute across departments, shaping the future of the company.

You would be working with a team of experienced professional, analyzing customer accounts for all verticals, and prevent risk and fraud .
 

Responsibilities

  • Maintain agreed service levels to support the business 24/7/365
  • Monitor deposit trends
  • Analyze customer deposits and account categories, to prevent fraud, correct errors and resolve problems
  • Review client identity and financial documents
  • Where possible, live monitoring of Deposits and Withdrawals to identify High Value players and manage fraud/risk
  • Liaise with players on account and payments related issues, resolving problems and ensuring high levels of customer care
  • Detect, investigate and be an analytical problem-solver
  • Exhibit conduct in accordance with all state regulations and company policies and procedures
  • Handle escalations and follow up on issues with customers and/or agents
  • Maintain effective communication flow with the rest of the Risk and CS teams
  • Work according to set priorities and current business needs
  • Chargeback processing and reconciliation
  • Perform necessary customer checks upon sign-up and throughout use of service
  • Review and handle withdrawal requests
  • Check gaming history
  • Investigate financial irregularities on accounts
  • Analyze, keep track of and monitor various fraud patterns and report to the Team/Shift Leads with any critical observations
  • Report incidents, bugs and malfunctions affecting both external and internal processes to the Supervisor in a timely manner
  • Additional tasks as required by the Supervisor
  • available to work 7 days a week on different shifts 

     

    Qualifications

  • Experience in the Risk or Payments division (6 months+), or in Customer Service (1 year+)
  • Sound knowledge of the different aspects of Risk work including Online Payments or Financial Services knowledge
  • Ability to identify subtle fraud and abuse patterns
  • Sound and demonstrable experience with fraud analysis and investigations
  • Good communication skills and ability to effectively deliver feedback
  • Self-motivation
  • Ability to perform well under tight deadlines within a dynamic environment
  • Very good command of Microsoft office tools
  • Proven aptitude to work in a team, as well as guide and influence others
  • Strong logical reasoning skills with an analytical approach
  • Demonstrated decision making and problem solving skills
  • Bachelor’s Degree
  • Awareness of e-fraud

 

Additional Information

We are an Equal Opportunity Employer, if you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact  recruitment@roardigital.com

We are also committed to protecting the privacy for all candidates, including the protection of any personal information provided to us.  Please review our  privacy policy  for more information about our commitment to data protection.

About The Company

Roar Digital is a partnership between MGM Resorts International and GVC Holdings that is poised to revolutionize sports betting and online gaming in the United States.

We are currently based in Jersey City in the New York Metropolitan Area, with stunning views of the Manhattan skyline.

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