VIP Account Associate

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Location:
Greater New York Area
Job Classification (FLSA):
Exempt
About The Role

 

Jointly owned by MGM Resorts (a global entertainment company) and GVC Holdings (one of the world’s largest gambling groups), the company is well positioned for the exciting online gaming industry in the United States and you would have the opportunity to join near the ground floor. We aim to be the number one sports betting and online gaming company in the United States and as an early employee, you’ll not only impact the company’s success through your own work, but you’ll have the opportunity to contribute across departments, shaping the future of the company.

 

As a VIP Account Executive, you will provide assistance to our valued players through various communication channels to develop potential new business into successful long term VIP growth.

 

With responsibility for a defined segmentation of players, you will be tasked with achieving company objectives through effective telemarketing and customer relations. This will involve providing assistance to players throughout their activity journey and upselling player revenue.


Responsibilities:

  • Generate incremental revenue by participating in campaigns targeted to players that help improve their experience on the site
  • Create new business revenue by understanding, targeting and providing service through phone, email and chat with potential high value players
  • Identify potential VIPs in their early stages for proper handling
  • Offer service to players, including but not limited to help solve problems, answer queries, promote ongoing promotions, upsell
  • Liaise with different departments to offer, implement and suggest practices that will promote player growth
  • Thorough understanding of existing products, services and initiatives while proactively pushing new game offerings, channels and platforms
  • Ensure compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively.
  • Fully complies with and upholds company expectations including policies, procedures, department goals and business strategy.
  • Conducts themselves with the highest level of integrity and honesty
Desired Qualifications
 
Essential:
  • Proven experience in online gaming, customer service, hosting, luxury telemarketing or other account management.
  • Sales driven, computer literate with an emphasis on Excel, excellent communication skills and telephone etiquette.
  • Detail oriented with effective time management skills and the ability to produce results while working under pressure.
  • The ability to work independently, offer top tier customer service and identify customer trigger points
  • Analytically curious with the ability to think outside the box to resolve issues quickly and effectively
 
Desired:
  • Excellent knowledge of gaming and the gaming industry

What skills do you think could be taught after they join us?

  • Proficient knowledge of the gaming industry
  • Learn to apply the right amount of customer reinvestment 
Additional Information

We are an Equal Opportunity Employer, if you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact recruitment@roardigital.com 

We are also committed to protecting the privacy for all candidates, including the protection of any personal information provided to us.  Please review our  privacy policy  for more information about our commitment to data protection.

 

About The Company
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Roar Digital is a partnership between MGM Resorts International and GVC Holdings that is poised to revolutionize sports betting and online gaming in the United States.
We are currently based in Jersey City in the New York Metropolitan Area, with stunning views of the Manhattan skyline.

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