VIP Account Manager (Casino)

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Location:
Greater New York Area
Job Classification (FLSA):
Exempt
About The Role

GVC and MGM, two global gambling leaders, have joined forces to form an exclusive joint venture (ROAR Digital) with the aim of building the no.1 US sports betting and interactive gaming company. 

 

As a VIP Account Manager, (online  Casino Host) you will drive profitability to our products by developing strong long-term relationships with high-end customers and VIPs, with the aim of extracting maximum value within their respective brands.

 

With responsibility for a defined set of players, you will be tasked with achieving company objectives through effective sales. This will involve increase retention rates, applying sound judgement and decision making when managing customer reinvestment and develop potential new business into successful long term VIP growth.

 
Responsibilities:
  • Establish and maintain a comprehensive player database
  • Generate incremental gaming revenue by anticipating, responding to and consistently meeting or exceeding player needs
  • Manage all aspects of the relationship with the player, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts and escalations including out of office hours when necessary.
  • Maintain a personalized relationship with players, in order to have one to one knowledge of customer profiles including playing behaviors, interests, likes and dislikes, in order to offer an industry leading customer service experience tailored to the needs of the individual.
  • Create new business revenue by understanding, targeting and developing relationships with potential high value players
  • Thorough understanding of existing products, services and initiatives while proactively pushing new game offerings, channels and platforms
  • Will communicate through established business channels new member welcomes, investigation, loyalty, sales, surveys and the reactivation of lapsed members
  • Utilize daily reporting and analysis to assist with making sound business decisions
  • Monitor individual customer betting behavior and ensure that bonuses, gifts and hospitality invitations are offered in agreed timescales, promoting the right behaviors.
  • Ensure compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively.
  • Fully complies with and upholds company expectations including policies, procedures, department goals and business strategy.
  • Conducts themselves with the highest level of integrity and honesty
Qualifications
 
Essential:
  • Proven experience in online gaming, customer service, hosting, luxury telemarketing or other account management.
  • Sales driven, computer literate with an emphasis on Excel, excellent communication skills and telephone etiquette.
  • Detail oriented with effective time management skills and the ability to produce results while working under pressure.
  • The ability to work independently, offer top tier customer service and identify customer trigger points
  • Analytically curious with the ability to think outside the box to resolve issues quickly and effectively
 
Desired:
  • Experience hosting customers within a Hospitality environment
  • The ability to travel and attend off property events
  • Excellent knowledge of gaming and the gaming industry
Additional Information

We are an Equal Opportunity Employer, if you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact  recruitment@roardigital.com

We are also committed to protecting the privacy for all candidates, including the protection of any personal information provided to us.  Please review our  privacy policy  for more information about our commitment to data protection.

About The Company

Roar Digital is a partnership between MGM Resorts International and GVC Holdings that is poised to revolutionize sports betting and online gaming in the United States.

We are currently based in Jersey City in the New York Metropolitan Area, with stunning views of the Manhattan skyline.

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