Payments Team Leader

Greater New York Area
About The Role

Jointly owned by MGM Resorts (a global entertainment company) and GVC Holdings (one of the world’s largest gambling groups), the company is well positioned for the exciting online gaming industry in the United States and you would have the opportunity to join near the ground floor. We aim to be the number one sports betting and online gaming company in the United States and as an early employee, you’ll not only impact the company’s success through your own work, but you’ll have the opportunity to contribute across departments, shaping the future of the company.

The Team Leader is responsible for efficient and accurate handling of Provider reconciliation and settlements timely for our merchants for both Acquiring and Gateway relationship as per contractual obligations. Leads the team in ensuring our key deliverables are met. Ensure prompt and accurate reporting to our clients and internal stakeholders. Manage key projects and continuous improvement initiative in his/her function.


  • Payment processing: Ensure team processes the daily monetary and electronic flows to financial institutions in an accurate, timely manner and meeting the defined quality criteria.
  • Provider reconciliation: Analyze and solve standard reconciliation differences in an accurate, timely manner and meeting the defined quality criteria. Payments are booked same day as the payment transactions has been processed, within the realms of possibility.
  • Provider settlement: Settle payments/ batches in system with correct settlement details once funds are received from provider or customer. Assess discrepancies and ensure appropriate follow-up and action.
  • Manage operational Relationships with financial institutions: Ownership of relationships with a number of financial institutions, get in contact with them, handle and solve open issues or operational incidents between the financial institutions and payment support related topics (e.g. wrong reporting by financial institution, settlement issues, transaction processing not working, account funding topics).
  • Incident and Problem Handling: Operator identifies payment processing related problems and incidents, follows standard process of reporting such incident and ensures follow-up until resolution. Keeps line manager and Incident Manager informed of critical issues/ incidents for appropriate handling of the case.
  • Process Management and Documentation: Ensure key process documentation is maintained at all times. This documentation is always up to date according to the current process and published in Documentation archive. Operator ensures that the current processes are done with the following criteria: efficiency, meets the compliance (especially: financial statement assertions, which are: accuracy, completeness and existence), auditability, sustainability, necessity, latest status.
  • Functional Reporting and Controls: Operational and Provider reporting to Merchants and internal stakeholders. Manage internal controls as established for effective operations management.
  • 3rd Level Customer Support: All Merchant and provider queries answered within agreed SLA’s. Take ownership of cases, conduct necessary investigation and ensure closure of cases with highest quality and accuracy.
  • Operations Management: Team Lead is fully responsible for all deliverables and has to ensure are managed/delivered to the satisfaction of our merchants. He/ she will have to build controls for effective operations Mgt. and also cascade as well as execute business operations strategy for the team.
  • Process & Systems Improvement: He/She will have to evaluate and suggest improvements at Process and System level for continuous improvement and efficiency of our team deliverables. He also need to drive this model across his team so the team is more engaged and motivated for delivering better results for our customers.
  • Bachelor’s degree or equivalent qualification.
  • Strong written & verbal communication
  • Knowledge of MS Office tools.
  • Flexibility to handle situations in a dynamic environment, ability to work under pressure
  • The ability to perform well in a multi-task & multi-cultural demanding environment. 
  • Analyze situations, find root cause and pursue to resolve them with required urgency.
  • Understand relations and implications.
  • Strong people management skills.
  • Experience managing small to mid-size teams.
  • Can independently handle a function/ process and deliverables.
  • Strong logical reasoning skills with an analytical approach.
  • Effective presentation skills.
  • Not afraid of conflicts and be able to turn bad situations around.
  • 5+ experience with accounts or banking background, exposure to IT preferable, hands on experience in payment processing, accounts reconciliation.

What we will be looking for in you:

Confident to make decisions with the ability to exchange, analyze, and interpret information. You will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment. You will possess logical reasoning skills with an analytical approach and be willing to work in shifts.

Additional Information

We are an Equal Opportunity Employer, if you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact

We are also committed to protecting the privacy for all candidates, including the protection of any personal information provided to us.  Please review our  privacy policy  for more information about our commitment to data protection.

About The Company

Roar Digital is a partnership between MGM Resorts International and GVC Holdings that is poised to revolutionize sports betting and online gaming in the United States.

We are currently based in Jersey City in the New York Metropolitan Area, with stunning views of the Manhattan skyline.

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